Typing Services

Last Updated on Wednesday, 19 May 2010 14:45 Written by Administrator Friday, 26 February 2010 13:08

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WJS Secretarial Services delivers a solution for out of hours, holiday, sickness and peak workload simply and quickly.

 

Send your correspondence and reports taped on to a dictaphone (digital or analogue) and we will type up using your standard company document layout for correspondence and reports.

 

We can take digital dictation files asaved in any format (dss, ds2, mp3, mpeg, wav etc).

 

Outsourcing your dictation typing is far simpler than you think:

 

  • all we need is the dictation file (sent either via email or uploaded using a third party file transfer site);
  • we will then allocate to a typist;
  • the work is turned around and checked; and
  • you receive the file (via email) within the turnaround times quoted below. 

 

The above work solution is based on digital files, but we do take mini and micro cassettes as well.  If you live local to Sutton, Surrey then we offer a free pick up and drop off service on a regular basis.

 

Do you use mini or micro cassettes? 

 

 

Turnaround times

 

Our turnaround times for completion of audio typing correspondence and reports are as follows:-

 

  • Files uploaded before 10am are completed by 5pm
  • Files uploaded before 5pm are completed by 10am the following day
  • Files uploaded after 5pm are completed by 1pm the following day
  • Urgent by return files - times the length of the file by 4 for the turnaround time (extra charge apply)

 

For all other duties, we will liaise with you on your deadlines and when you would like the work back with you.  Most jobs are completed within 24 hours but there are exceptions to this such as data entry and lengthy copy typing jobs.

 

Secretarial duties such as travel organisation and diary management are dealt with the same day and a progress report given at the end of the day.   

 

We would expect to liaise with you as would an in-house secretary or typist in an office setting.  Communication is key!

 

 

 

 

Confidentiality and privacy

 

All materials sent to WJS Secretarial Services will be kept private and confidential. All storage, servers, web services and downloads are securely encrypted.

 

We are however happy to sign a non-disclosure agreement or provide you with our signed confidentiality statement, as you deem appropriate.

 

Document amendments

 

WJS Secretarial Services provides a word processing service where we would be happy to make any amendments to finalise a piece of work.

 

Documents for amendment can be faxed to our offices on 0709 386 8395.

 

Please note that any mistakes on the part of WJS Secretarial Services are amended free of charge. However, any additions and further amendments are charged on an hourly rate, charged in 15minute increments.  Please see our pricing page.

 

Sending your work to WJS

 

With the Internet and advanced communication networks, we can take advantage of this new way of working and can receive your materials in the following ways:-

 

  • Send via email
  • Upload through our web service
  • Using Dropbox (a third party file sharing service) (http://www.dropbox.com)
  • Access to your FTP server
  • Via facsimile
  • If local to Sutton, Surrey, pickup and drop off service provided
  • Royal Mail

 

Templates

 

We can work with your letter and report templates or can create these for you if you do not already have these in place.

 

What can you expect from Wendy and her team?

 

Wendy and her fantastic team of secretaries provide a first-class, professional and friendly service.

 

WJS Secretarial Services is a small UK based dictation service provider and because we are on the smaller size, we can give that personal touch often missing within larger dictation providers. You will always either liaise with Wendy or her Client Manager, Paul, and no-one else. We are, above all else, a relaxed and friendly firm that always puts clients' needs above our own.

 

Contact us via the contact form - email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it - telephone us on 020 8255 0514.

 

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