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Be in when you're out!
Using the redirect service provided by your telecommunication's company,
calls are diverted to experienced receptionists and answered
in company name.
When outsourcing this
necessary function, you can be assured that your clients are being dealt
with in a professional and courteous manner, just as you would treat
your clients. In addition, your clients won't know that you are
outsourcing this function as we aim to operate as an extension of your
business.
Each receptionist is given
information about your company so they can effectively deal with
callers, we can either take messages or transfer to a nominated
telephone/mobile number.
Why outsource your telephone
answering?
-
you are a
self-employed and can only spend so much time answering calls;
-
you are out of the
office and do not want to direct to voicemail;
-
you are finding
difficult to keep up with the volume of calls;
-
you have a direct
mailing campaign and the volume of calls will increase for a
period of time.
How will we handle
calls?
-
answer in company
name;
-
in a professional
and courteous manner;
-
dealt with as
instructed by you;
-
messages sent by
email, fax or text (SMS).
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Available 9 -
5.30pm;
Answered in
company name;
Callers dealt
with as instructed;
Messages sent
promptly.
Are there
any advantages in using this service?
Indeed there are!
Did you know that:
80% of callers
will hang up if greeted by an engaged tone;
80% of callers
hang up when greeted by an answer machine or voice mail
service;
75% of callers
refused to wait beyond the sixth ring; and
30% of
businesses fail to answer all their calls.
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Testimonials
"WJS
Secretarial Services has been handling my telephone calls
for a couple of months now. Not only are they
courteous to my clients even though some have been difficult
to handle, but are prompt with messages. I have had
many clients say how friendly my receptionists are." -
Accountant, Edinburgh.
"Thank you
Wendy for looking after my appointment diary while on
holiday. Absolutely great service to keep things
ticking over while way. I shall definitely be using
you again later in the year." - Acupuncturist, Sutton
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